Communication is Always a Two Way Street
Have you ever had someone point a finger at you and declare “It’s all your fault!”?
Or maybe you were the one pointing the finger.
It always takes me back a step or two.
As a service provider, pleasing people is something that is important to me.
Over the 30+ years of working with clients I have learned that when something is not working it is typically an issue with two sides to it.
When it comes to communication, and expectations, it seems we can never have enough clear communication.
All relationships are a two way street.
There is the speaker and the listener, the giver and the receiver, the provider and the client.
And in each one of those relationships it takes two to participate in order for the relationship to be successful.
We are all going to make mistakes, but the most important part of a mistake is first taking personal responsibility.
Second to look for the places where things can be done differently so the issue does not happen again.
Sometimes a mistake is just a mistake and needs to be corrected.
Every now and then a better system needs to be put in place to diminish the mistake from happening in the first place.
Occasionally, a skill needs to be learned at a deeper level in order to have the rationale for thinking all the way through an issue.
Whatever the issue is there is always a solution.
And when we are committed to a solution, rather than pointing a finger, we are not afraid to look at our part in the issue.
This is a personal integrity value.
So on behalf of all service providers, before you want to point a finger, I ask you to think about how you can improve your part of the relationship.
Then, think about how you can communicate so a solution is created.
I’ll guarantee you that a deeper, more meaningful, relationship will come from it.
This week, I invite you to reach out to one, or all, of your current service providers and say thank you and take some time to find ways you can take your working relationship to the next level.